Reference

How 20wickets Handles Your Personal Data

This Privacy Policy explains exactly what personal data 20wickets collects when you open an account, how we use it, and the choices you have over it.

Data collected at account openingUPI, Paytm, PhonePe payment data handlingYour right to access and correct dataRetention periods explainedHow to contact our privacy team

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What This Policy Covers and Where It Applies

20wickets Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

20wickets operates subject to applicable local law, and access to our platform is available only where local law permits. When you create an account and link a payment method — whether UPI, Paytm, or PhonePe — we collect the data necessary to process that transaction securely

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and to verify your identity. We do not sell your personal data to third parties. Data shared with payment processors like UPI, Paytm and PhonePe is limited strictly to what those processors need to complete your transaction. We store account data on servers with encryption at
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rest and in transit. Jurisdiction for any dispute relating to this policy is determined by the laws applicable to your region in India.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to review the data we hold about you, request a correction, or ask us to delete your account information, our privacy team is reachable through the channels below.

Email Our Privacy Team Send a written data request to our dedicated privacy email address. Include your registered account email and the nature of your request so we can locate your record and respond within 30 days.

Live Chat Support Our support chat is available around the clock. For privacy requests, select the 'Account & Data' topic so your message is routed directly to the team that handles data access and correction queries.

In-Account Help Centre Log into your 20wickets account, navigate to Settings, and select 'Privacy & Data' to submit a request form. This path is the fastest route because your identity is already verified by your session.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

Every measure below is part of our day-to-day account operations, not a policy statement written for appearance.

Encrypted Data Storage

All personal and financial data — including UPI transaction references and identity documents — is stored using AES-256 encryption at rest. Only authorised 20wickets personnel with a verified operational need can access decrypted records.

Cookie Policy and Controls

We use session cookies to keep your account logged in and analytics cookies to understand how pages load on Indian networks. You can review and manage which non-essential cookies are active from the Cookie Settings panel in your browser.

Payment Data Minimisation

When you deposit via Paytm or PhonePe, we receive only a transaction reference and a status code — not your full wallet credentials. Card details are never stored on our servers; they pass directly to the payment gateway.

Account Security Measures

Two-factor authentication is available for all accounts. Login attempts from an unrecognised device trigger an email verification step. Suspicious session patterns are flagged automatically and your account is paused pending your confirmation.

Data Retention Schedule

Active account data is retained for as long as your account remains open. On closure, transaction records are kept for the period required by applicable Indian financial regulations, after which they are securely deleted from our systems.

Your Right to Request Changes

You may request a copy of your data, ask us to correct inaccurate details, or ask for deletion where no legal retention obligation applies. Submit your request through live chat or the in-account Settings page and we will confirm receipt within 48 hours.

Common Questions About Your Privacy at 20wickets

These questions come from account holders who want to understand how their data is used before they complete registration or make a deposit. If your question is not covered here, the live chat team can pull up the relevant section of this policy for you.

We collect your name, date of birth, email address, mobile number and the identity document you submit for verification. Payment method details — such as your UPI ID or Paytm mobile number — are collected only when you initiate a transaction.

We share data only with the payment processors you choose — UPI, Paytm, PhonePe — and with identity-verification services required by applicable law. We do not sell or rent your personal information to advertisers or data brokers under any circumstances.

Transaction records are retained for the period mandated by applicable Indian financial regulations. Personal profile data not subject to a legal retention requirement is deleted within 90 days of confirmed account closure on request.

Log into your account, go to Settings, and select 'Privacy & Data' to submit a data-access request. Alternatively, contact us via live chat or email. We will deliver your data package within 30 days of verifying your identity.

Yes. If any detail in your profile is inaccurate, raise a correction request through the Settings page or via live chat. Deletion requests are processed where no legal obligation requires us to retain the data, and we will confirm the outcome in writing.

We use essential cookies to keep your session active and optional analytics cookies to monitor page performance. Non-essential cookies can be switched off from your browser's Cookie Settings panel at any time without affecting your ability to log in or deposit.

Reach our privacy team directly by email or through the in-account 'Privacy & Data' form. If you remain unsatisfied after our response, you may escalate the matter to the relevant data-protection authority under applicable Indian law.

How 20wickets Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect and Manage Your Data

Encrypted Data Storage

Cookie Policy and Controls

Payment Data Minimisation

Account Security Measures

Data Retention Schedule

Your Right to Request Changes

Common Questions About Your Privacy at 20wickets

01 What personal data does 20wickets collect when I open an account?

02 Does 20wickets share my data with third parties?

03 How long does 20wickets keep my account data after I close my account?

04 How can I request a copy of the data 20wickets holds about me?

05 Can I ask 20wickets to correct or delete my personal data?

06 How does 20wickets handle cookies and what are my options?

07 Who do I contact if I believe my privacy rights have been violated?

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